If the received goods are faulty or defective, we will provide a replacement or refund to your original payment method. Replacements are accepted for verified factory defects, including stitching issues, holes, or rips.

1. Do you offer exchanges/returns?

Yes, we offer returns within 14 days of delivery. Final sale items are not eligible for return. To start a return, visit our RETURN PORTAL.

• Damaged or wrong item: eligible for a refund, exchange, or store credit.
• All other returns (size, change of mind, etc.): eligible for store credit or exchange only — refunds are not available on these.

If you're returning a hat, please ship it back in its original packaging, or a similar sturdy box if that's not available — hats damaged in transit due to inadequate packaging may not be accepted.

2. What is Checkout+ (Free Returns + Package Protection)?

When you opt in for coverage at checkout, your return shipping label is included, letting you return any item(s) in your order free of charge. If your item is lost or damaged in transit, your order is also protected.

If you decide not to purchase coverage, you can still return your items through our RETURN PORTAL, but you'll be responsible for the cost of your return shipping label.

This coverage is currently available for Australia, New Zealand, and US orders. Customers in all other countries are responsible for arranging and paying for their own return shipping. Package protection (lost or damaged in transit) is provided free of charge regardless of whether Checkout+ was purchased.

All returns are subject to the guidelines outlined in this Return Policy.

PLEASE ENTER CORRECT SHIPPING ADDRESS

We are not responsible for any lost items due to incorrect shipping addresses. Once your order has been carefully packed and handed to the courier, it is in their care. By Tydon is not responsible for delays, damages, or lost parcels during transit, but we will provide tracking details so you can follow your delivery.

To begin a return, head to our RETURN PORTAL and enter your order details.